Last night, we experienced an unexpected IT disruption due to a global issue related to CrowdStrike software. Here are the key points you need to know:
Our IT teams worked diligently through the night to restore normalcy.
Impact on Our School: Currently, all internal systems are working due to the hard work of our team, however outside services on the Internet may be down that you attempt to use. If you encounter any lingering issues, please report them promptly to our IT support team at 814-231-7743 or by email at itsupport@scasd.org.
What Happened? A recent update from CrowdStrike caused widespread outages across various systems worldwide. Airport check-in systems, banks, supermarkets, and media companies were affected.
Cause and Resolution: CrowdStrike’s CEO confirmed that the problem stemmed from a defect in a recent Windows update. Fortunately, the issue has been identified, and isolated, and a fix has been deployed.
Investigating - Good evening, IT Services is currently investigating issues related to Parentsquare. Users may be currently unable to see classes and other groups on their Parentsquare account.
We apologize for this interruption and will send another communication when the issue has been resolved.
Investigating - IT Services is working through an issue from multiple reports from users not being able to use it under district licensing. We apologize for this inconvenience and appreciate your patience. Thank you, IT Services
May 20, 2024 - 13:32 EDT
Google Services
Operational
90 days ago
99.92
% uptime
Today
Google Drive
Operational
90 days ago
100.0
% uptime
Today
Google Classroom
Operational
90 days ago
99.64
% uptime
Today
Gmail
Operational
90 days ago
100.0
% uptime
Today
Google Meet
Operational
90 days ago
100.0
% uptime
Today
Google Calendar
Operational
90 days ago
100.0
% uptime
Today
Applications
Partial Outage
90 days ago
96.43
% uptime
Today
SeeSaw
Operational
90 days ago
100.0
% uptime
Today
GoGuardian
Operational
90 days ago
100.0
% uptime
Today
MySchoolBucks
Operational
90 days ago
100.0
% uptime
Today
eFinancePlus
Operational
90 days ago
100.0
% uptime
Today
Employee Access Center (EAC)
Operational
90 days ago
98.83
% uptime
Today
Filewave
Operational
90 days ago
100.0
% uptime
Today
Synergy
Operational
90 days ago
100.0
% uptime
Today
Slack
Operational
90 days ago
100.0
% uptime
Today
Plex
Operational
90 days ago
100.0
% uptime
Today
Other Applications
Partial Outage
90 days ago
63.42
% uptime
Today
Classlink
Operational
90 days ago
99.98
% uptime
Today
VoIP Services
Operational
90 days ago
100.0
% uptime
Today
Phone System (Alcatel Lucent)
Operational
90 days ago
100.0
% uptime
Today
Network Services
Operational
90 days ago
100.0
% uptime
Today
Network Services (Alcatel Lucent)
Operational
90 days ago
100.0
% uptime
Today
Network Services (Extreme)
Operational
90 days ago
100.0
% uptime
Today
Firewall
Operational
90 days ago
100.0
% uptime
Today
Internet Service
Operational
90 days ago
100.0
% uptime
Today
Wide Area Network (WAN) Service
Operational
90 days ago
100.0
% uptime
Today
Domain Name Service (DNS)
Operational
90 days ago
100.0
% uptime
Today
Dynamic Host Control Protocol (DHCP)
Operational
90 days ago
100.0
% uptime
Today
System Services
Operational
90 days ago
100.0
% uptime
Today
Security Services
Operational
90 days ago
100.0
% uptime
Today
Isonas Pure Access
Operational
90 days ago
100.0
% uptime
Today
Papercut
Operational
90 days ago
100.0
% uptime
Today
Building Paging System
Operational
90 days ago
100.0
% uptime
Today
Active Directory
Operational
90 days ago
100.0
% uptime
Today
Backup Services
Operational
90 days ago
100.0
% uptime
Today
AWS Hosting ec2-us-east-1
Operational
90 days ago
100.0
% uptime
Today
AWS Hosting ec2-us-east-2
Operational
90 days ago
100.0
% uptime
Today
Google Cloud Platform Google Cloud Storage
Operational
90 days ago
100.0
% uptime
Today
Google Cloud Platform Google Cloud Console
Operational
90 days ago
100.0
% uptime
Today
Fileshares
Operational
90 days ago
100.0
% uptime
Today
District Testing Services
Operational
90 days ago
100.0
% uptime
Today
WIDA
Operational
90 days ago
100.0
% uptime
Today
NWEA MAP
Operational
90 days ago
100.0
% uptime
Today
DRC Insight
Operational
90 days ago
100.0
% uptime
Today
PSSA
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Oct 17, 22:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 17:00 EDT
Scheduled -
All,
As part of our ongoing efforts to enhance system performance and security, we have scheduled a server maintenance window. Please find the details below:
Date and Time: October 17th, 2024 from 5:00 PM to 10:00 PM Purpose: Routine maintenance to apply security patches, optimize configurations, and improve overall reliability. Impact: During the maintenance window, there may be a brief service interruption to various district resources. Users may encounter temporary unavailability of certain services.
We appreciate your cooperation and understanding. Our team will work diligently to complete the updates as efficiently as possible. If you have any questions or concerns, feel free to reach out to the Helpdesk at itsupport@scasd.org or call 814-231-7743.