Monitoring - Dear Colleagues,

Last night, we experienced an unexpected IT disruption due to a global issue related to CrowdStrike software. Here are the key points you need to know:

Our IT teams worked diligently through the night to restore normalcy.

Impact on Our School:
Currently, all internal systems are working due to the hard work of our team, however outside services on the Internet may be down that you attempt to use. If you encounter any lingering issues, please report them promptly to our IT support team at 814-231-7743 or by email at itsupport@scasd.org.

What Happened?
A recent update from CrowdStrike caused widespread outages across various systems worldwide. Airport check-in systems, banks, supermarkets, and media companies were affected.

Cause and Resolution:
CrowdStrike’s CEO confirmed that the problem stemmed from a defect in a recent Windows update. Fortunately, the issue has been identified, and isolated, and a fix has been deployed.

Than you and have a great day!

Sincerely,
IT Services

Jul 19, 2024 - 07:25 EDT
Investigating - Good evening,
IT Services is currently investigating issues related to Parentsquare. Users may be currently unable to see classes and other groups on their Parentsquare account.

We apologize for this interruption and will send another communication when the issue has been resolved.

-IT Services

Aug 26, 2024 - 20:21 EDT
Investigating - IT Services is working through an issue from multiple reports from users not being able to use it under district licensing.
We apologize for this inconvenience and appreciate your patience.
Thank you,
IT Services

May 20, 2024 - 13:32 EDT
Google Services Operational
90 days ago
99.92 % uptime
Today
Google Drive Operational
90 days ago
100.0 % uptime
Today
Google Classroom Operational
90 days ago
99.64 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Google Meet Operational
90 days ago
100.0 % uptime
Today
Google Calendar Operational
90 days ago
100.0 % uptime
Today
Applications Partial Outage
90 days ago
95.48 % uptime
Today
SeeSaw Operational
90 days ago
100.0 % uptime
Today
GoGuardian Operational
90 days ago
100.0 % uptime
Today
MySchoolBucks Operational
90 days ago
100.0 % uptime
Today
eFinancePlus Operational
90 days ago
100.0 % uptime
Today
Employee Access Center (EAC) Operational
90 days ago
98.83 % uptime
Today
Filewave Operational
90 days ago
100.0 % uptime
Today
Synergy Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Plex Operational
90 days ago
100.0 % uptime
Today
Other Applications Partial Outage
90 days ago
54.33 % uptime
Today
Classlink Operational
90 days ago
99.98 % uptime
Today
VoIP Services Operational
90 days ago
100.0 % uptime
Today
Phone System (Alcatel Lucent) Operational
90 days ago
100.0 % uptime
Today
Network Services Operational
90 days ago
100.0 % uptime
Today
Network Services (Alcatel Lucent) Operational
90 days ago
100.0 % uptime
Today
Network Services (Extreme) Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Internet Service Operational
90 days ago
100.0 % uptime
Today
Wide Area Network (WAN) Service Operational
90 days ago
100.0 % uptime
Today
Domain Name Service (DNS) Operational
90 days ago
100.0 % uptime
Today
Dynamic Host Control Protocol (DHCP) Operational
90 days ago
100.0 % uptime
Today
System Services Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Isonas Pure Access Operational
90 days ago
100.0 % uptime
Today
Papercut Operational
90 days ago
100.0 % uptime
Today
Building Paging System Operational
90 days ago
100.0 % uptime
Today
Active Directory Operational
90 days ago
100.0 % uptime
Today
Backup Services Operational
90 days ago
100.0 % uptime
Today
AWS Hosting ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS Hosting ec2-us-east-2 Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Console Operational
90 days ago
100.0 % uptime
Today
Fileshares Operational
90 days ago
100.0 % uptime
Today
District Testing Services Operational
90 days ago
100.0 % uptime
Today
WIDA Operational
90 days ago
100.0 % uptime
Today
NWEA MAP Operational
90 days ago
100.0 % uptime
Today
DRC Insight Operational
90 days ago
100.0 % uptime
Today
PSSA Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 18, 2024

No incidents reported today.

Oct 17, 2024
Completed - The scheduled maintenance has been completed.
Oct 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 17:00 EDT
Scheduled - All,

As part of our ongoing efforts to enhance system performance and security, we have scheduled a server maintenance window. Please find the details below:

Date and Time: October 17th, 2024 from 5:00 PM to 10:00 PM
Purpose: Routine maintenance to apply security patches, optimize configurations, and improve overall reliability.
Impact: During the maintenance window, there may be a brief service interruption to various district resources. Users may encounter temporary unavailability of certain services.

We appreciate your cooperation and understanding. Our team will work diligently to complete the updates as efficiently as possible. If you have any questions or concerns, feel free to reach out to the Helpdesk at itsupport@scasd.org or call 814-231-7743.

Thank you for your attention to this matter.

Sincerely,
IT Services

Oct 14, 16:16 EDT
Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Completed - The scheduled maintenance has been completed.
Oct 10, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:30 EDT
Scheduled - Good Morning,

At 10:30am today (10/10/24) IT Services will be performing emergency maintenance on a district server which will cause an outage for printing services and paging services at some locations. We will provide further communication when the maintenance has been completed and services have been restored.

Thank you for your understanding and patience,
IT Services

Oct 10, 08:09 EDT
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.